How much can you trust online reviews? #CNA

How much can you trust online reviews?
Cantonese restaurant Eat First’s Google rating plunged after backlash over a reported incident where a family was charged for bringing in their own water.
It raises a bigger question: how much can you trust online reviews if they can shift so quickly?

NUS Associate Professor Elmie Nekmat says to treat reviews as “signals”, not the “truth”. #DeepDivePodcast #cnapodcasts #onlinereviews

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