AI Cuts Operational Costs By Up to 30% | Aditya Birla Housing Finance MD & CEO Pankaj Gadgil #ETNOW
AI Cuts Operational Costs By Up to 30% | Aditya Birla Housing Finance MD & CEO Pankaj Gadgil
At the Global Fintech Fest 2025, Aditya Birla Housing Finance MD & CEO Pankaj Gadgil, who also heads Digital Platforms and Payments Strategy at Aditya Birla Capital, told ET Now that artificial intelligence is transforming every layer of the group’s operations, Gadgil revealed that AI integration has delivered a 25–30% reduction in end-to-end operational costs, with savings being passed on to customers. Loan processing timelines have dropped from 22 days to 12 days, and average lending file costs are down 10–15%. He added that AI-driven automation—from data entry to credit assessment—is transforming workflows, improving productivity, and reducing customer acquisition costs by up to 90% in some verticals. Gadgil also highlighted how AI is enabling early fraud detection in health and life insurance, ensuring fair pricing for honest policyholders. “AI will redefine everything we do,” he said.
#aifintech #adityabirlacapital #fintechfest2025 #operationalsavings #loanprocessing #frauddetection #digitaltransformation #pankajgadgil #aiinfinance #customerbenefits
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